Delivery

Delivery

Our products usually (keyword - usually) ship within 3-5 BUSINESS days (business days do NOT include weekends or holidays)! Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.

Within the EU Standard Shipping usually takes 5-9 business days.

Free EU Shipping on orders over €49,99

 

Items can be returned within 30 days after the date of a purchase either for a full refund of an original purchase of an item or an exchange for a product of an equal value. Items returned after 30 days from the date of an original receipt are not eligible for a refund/ exchange. Shipping and handling costs are not included into the refund amounts.

Only the items unused items in the original unopened package are eligible for return.

All returns must include the original receipt or a proof of purchase.

Send all return items along with receipts/proof of purchase to:

WOOD TRICK EUROPE LLC
1 Konstantego Brandla str., Krakow 30-732, Poland

REFUNDS (if applicable)
We will notify you when we receive your returned item. Please allow 2-5 business days as we inspect returned item and make a decision whether or not an item is eligible for a full refund/replacement.

Upon approval you refund will be issued and reimbursed to the original method of payment. Refunds and exchanges do not include packaging or shipping costs.

DELAYED/MISSING REFUNDS (if applicable)
If your refund has not been issued within the indicated number of days, please check your payment account. If the refund has not been applied to your payment account contact your bank as it may take additional time for your refund to reflect on your account. There is often a processing delay before refunds are posted.

If you are still not able to locate your refund after completing the steps above, please contact us at support@woodtrick.com